The negative reputation of parking enforcement companies stems from poor communication and a lack of understanding that our operations must balance the needs of both our clients and the motorist.
Our patrol officers represent not only our organisation but also our clients and therefore they have a duty to protect their reputation. Their role is defined not exclusively through enforcement but also in the service they provide to legitimate car park users.
Patrol officers provide the main body of our enforcement practice. They are responsible for the issuing of Parking Charge Notices (PCNs) and are on call out 24-7. If required, we are able to provide scheduled patrolling, where our Patrol Officers drop on site to target problematic times of the day.
We have patrol officers based across the UK and maintain national coverage. Our head office operations centre manages this network and we are able to respond rapidly to client call-outs and areas of high enforcement requirement.
Our patrol officers receive in-depth training in customer service, conflict resolution and parking enforcement and we have a commitment to continued assessment and development.
